Associate Relationship Manager (UAE Nationals Only)

About the role

ADIB Group is hiring an Associate Relationship Manager in Abu Dhabi, open only to UAE nationals. The role manages a portfolio of small to medium-sized clients and sources new-to-bank customers within the non-for-profit organizations segment, providing end-to-end relationship support from account onboarding through service execution, while meeting financial targets and complying fully.

Key responsibilities

• Business development: source and acquire new-to-bank customers, build a prospect pipeline, and achieve targets for liability growth (CASA / Wakala deposits), fee income from cash management and transaction banking, cross-sell ratios and conversion of prospects into active accounts.
• Support marketing and referral initiatives to generate leads.
• Relationship management: maintain a portfolio of lower-tier clients, deepen wallet share, and support the Regional Manager on larger relationship development.
• Client handling: manage the full account opening process (KYC, documentation review, system entry, follow-up until activation), submit and track service requests, coordinate with operations and compliance, and act as first point of contact for client needs.
• Compliance and governance: adhere to ADIB policies, Sharia requirements and Central Bank regulations, and keep KYC/ODD up to date, escalating exceptions appropriately.
• Process and reporting: keep client records and the pipeline updated, document call memos, monitor portfolio performance and help meet financial targets.

Required profile

• 3-5 years of banking experience, preferably in corporate or SME segments.
• Experience in account opening, documentation review and service request handling.
• Exposure to liability growth, customer acquisition and cash management sales is preferred.
• UAE-based experience is a must; UAE nationals only.

Required skills

• Strong documentation accuracy and attention to detail.
• Client-facing communication and ability to handle multiple service requests at once.
• Sales orientation with operational discipline, time management and follow-up discipline.
• Behavioral competencies: customer orientation, teamwork, quality standards, technical knowledge, information gathering, problem solving, initiative and change.