Automotive Service Advisor
AutoGuru Auto General Repairing LLC · Dubai
Job description
About the role
The Service Advisor acts as the main link between customers and the service department, ensuring clear communication and smooth vehicle maintenance processes.
Key responsibilities
- Greet customers, identify service needs, and document vehicle issues.
- Explain recommended services, repairs, and costs in understandable terms.
- Coordinate with technicians to schedule and complete work promptly.
- Prepare accurate service orders detailing labor, parts, and pricing.
- Provide regular status updates to customers and resolve any complaints.
- Communicate with parts department to secure required inventory.
- Maintain warranty and service records, and follow up post‑service for satisfaction.
- Upsell additional services and products to enhance revenue.
Required profile
- High school diploma or equivalent; associate degree preferred.
- Previous experience as a Service Advisor or in automotive customer service.
- Strong knowledge of automotive maintenance and common vehicle issues.
- Excellent verbal and written communication skills.
- Ability to multitask, prioritize, and work in a fast‑paced environment.
Required skills
- Proficiency with automotive service software.
What we offer
- Full‑time position with visa sponsorship.
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Published 1 month ago
Expires 4 days from now
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AutoGuru Auto General Repairing LLC
Dubai
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