Banquet Manager

About the role

Raffles The Palm Dubai, a luxury beach resort on Palm Jumeirah opened in 2021, is looking for a Banquet Manager. Reporting to the Assistant Director of F&B, the role creates a seamless, welcoming dining experience for every guest through prompt, attentive and courteous food and beverage service.

Key responsibilities

• Lead and supervise banquet floor operations, from setup and service to breakdown, in line with luxury service standards
• Maintain impeccable service standards, anticipate guest needs, resolve issues quickly and coordinate with Culinary, Stewarding and other departments
• Coach the banquet team on briefings, task allocation, grooming, product knowledge and Raffles standards, while supporting productivity and cost control
• Set the banquets budget and forecast, and analyse monthly P&L reports
• Develop and maintain training programmes and prepare weekly team schedules
• Recruit and select banquet colleagues and supervise the care, security and maintenance of banquet equipment
• Take regular shift supervisory duties, especially for VIP and "at cost" functions, and coordinate with Catering and related department managers
• Inspect function room standards, post contracted function sheets and instruct assistants, waiters and casuals
• Hold monthly departmental meetings, follow accounting procedures, maintain inventory and keep public areas presentable
• Monitor team appearance and professionalism, implement safety and emergency procedures, and follow HACCP policies
• Organise weekly walks with the Hygiene Manager, Housekeeping and Engineering, assist other F&B outlets during peak times and support the brand values of respect, excellence, belonging, empowerment and integrity

Required profile

• Minimum 1 year in a similar role in a luxury hotel
• Flexible availability including nights, weekends and holidays
• Excellent communication skills, emotional intelligence and interpersonal awareness
• Calm, composed and solution-oriented under pressure, with strong leadership presence
• Proactive, organised, team-oriented, discreet and culturally sensitive

What we offer

• Complimentary upgrades and extended stays
• Discounted stays across Fairmont and Raffles properties
• Special dining and wellness discounts

To apply, candidates complete a questionnaire sent by the recruitment partner shortly after applying.