Bell Attendant

About the role

Accor is hiring a Bell Attendant for a hotel in Dubai. The role covers the efficient and safe handling of guest luggage, the Concierge desk and lobby services, and guest assistance throughout their stay.

Key responsibilities

• Handle all guest luggage safely on arrival, during the stay, at departure and in the luggage store, and make sure every bag has a baggage claim tag
• Park guests' and visitors' vehicles in the designated hotel parking area
• Issue guest room key cards and escort guests to their rooms, explaining facilities to first-time guests
• Handle guest complaints and requests, liaising with the relevant departments and following up promptly
• Report unusual occurrences to the Concierge desk and review the log book, checking for special assignments and outstanding items
• File the daily Concierge desk report and coordinate with the Front Office to protect payment of guest folios against baggage release
• Arrange guest transportation requests such as limousine, shuttle bus and car rental, and deliver messages, newspapers and parcels according to hotel policy
• Maintain the Concierge desk area clean, safe and hygienic, and provide lobby paging services under the Concierge's supervision
• Practice suggestive selling, familiarise guests with hotel facilities, and handle telephone calls at the Concierge desk
• Follow fire and first aid procedures, attend scheduled training, and hand over shift information to the next team

Required profile

• University degree in any field
• At least 1 year of experience in a similar role in a 4-5 star hotel
• Smart, well-groomed, friendly and cheerful, with good product knowledge of hotel facilities

What we offer

• Employee benefit card with discounted rates at Accor properties worldwide
• Learning programmes through the Accor Academies
• Opportunities to develop and grow within the property and across the group