Bilingual Customer Service Representative

About the role

Glossy Lounge is seeking a full‑time, on‑site Bilingual Customer Service Representative to join its Dubai team. You will be the first point of contact for customers across phone, email, chat and social media, delivering clear and accurate information in English and an additional language.

Key responsibilities

• Respond to customer inquiries on multiple channels, providing timely and brand‑aligned support.
• Resolve product and order issues, process exchanges and returns, and guide customers on sizing, fit and product care.
• Maintain up‑to‑date knowledge of Glossy Lounge collections, policies and sustainability practices.
• Document interactions in the CRM system, escalate complex cases, and contribute feedback for process improvement.

Required profile

• Proven experience in customer‑facing roles such as customer service or support.
• Fluency in English and at least one other language commonly used by Glossy Lounge customers, both spoken and written.
• Strong problem‑solving abilities, attention to detail and calmness under pressure.
• Willingness to work on‑site in Dubai with flexible shifts, including weekends or peak periods.

Required skills

• Comfort using CRM systems, order‑management tools and standard office software.