Branch Supervisor - Health & Wellness Centre

About the role

Pink Camel is looking for a Branch Supervisor to oversee the daily operations of a health and wellness centre in Dubai. The supervisor ensures the branch runs smoothly, complies with DHA regulations and delivers an excellent client experience, while driving sales and profitability. The role leads a team of therapists and support staff, covers inventory, reporting and financial controls, and suits an experienced supervisor from the beauty, wellness or medical aesthetics sector.

Key responsibilities

• Oversee day-to-day branch operations, including the front desk, opening and closing and adherence to company standards
• Manage staff schedules and attendance to ensure full shift coverage
• Optimise appointment scheduling to maximise efficiency and revenue
• Maintain a clean, organised and well-stocked facility in line with brand standards
• Ensure compliance with DHA salon regulations, including hygiene, sterilisation, licensing, permits and safety protocols
• Conduct regular internal audits and inspections, and ensure staff hold valid DHA licences and certifications
• Deliver a first-class client experience, handle enquiries, complaints and Google reviews professionally, and improve client retention and satisfaction
• Drive retail and service sales, train staff on treatments, products and promotions, and monitor sales performance and local marketing opportunities
• Supervise, coach and develop therapists and support staff, including daily briefings and team meetings
• Handle disciplinary matters, conflict resolution and grooming and conduct standards
• Manage inventory, minimise wastage, ensure timely stock replenishment and accurate records
• Track KPIs such as revenue, client retention and staff productivity, manage cash handling and petty cash, and identify cost-saving initiatives

Required profile

• Minimum 3-5 years of experience in a supervisory role within a beauty, wellness or medical aesthetics centre
• Diploma in Beauty Therapy, Business Administration or a related field preferred
• Strong understanding of DHA regulations for salons and wellness centres
• Sales-driven, with a proven track record in revenue generation

Required skills

• Leadership and team management skills
• Excellent communication and customer service skills
• Problem-solving and ability to handle operational challenges
• Proficiency in scheduling and CRM systems