Brand Operations Manager

About the role

The Brand Operations Manager will drive revenue growth and ensure consistent retail standards across all stores. You will lead a team, implement SOPs, and enhance the customer experience through effective sales and visual merchandising strategies.

Key responsibilities

• Achieve sales targets and profitability metrics such as units per transaction, average transaction value, and sales per square foot.
• Guide Area Managers and Store Managers to optimise resource utilisation and operational efficiency.
• Enforce company SOPs, loss‑prevention policies, and audit guidelines across all locations.
• Oversee visual merchandising implementation to maintain brand consistency.
• Recruit, train and develop staff on sales techniques, customer service, and teamwork.
• Monitor operational costs and drive reductions through automation.

Required profile

• Proven leadership experience in a retail environment.
• Ability to develop and enforce standard operating procedures.
• Strong decision‑making skills to improve store performance.
• Excellent communication and coaching abilities.

Required skills

• Loss Prevention
• Sales Techniques
• Customer Service
• Audit Guidelines
• Visual Merchandising
• Automation

What we offer

• Opportunity to lead a dynamic retail brand in the UAE.
• Professional development and career progression within a growing group.