Business Analyst & Process Management

About the role

BlackStone eIT is looking for a hands-on Technology Operations Specialist in Dubai who turns business challenges into practical technology solutions using AI, data analytics, automation and emerging technologies. The role identifies opportunities, validates ideas through pilots and delivers measurable business value.

Key responsibilities

• Identify opportunities to improve efficiency, customer experience, governance and operations through AI, automation and data analytics.
• Work with stakeholders to understand challenges, map processes, gather requirements and define solutions.
• Translate needs into use cases, business cases, functional requirements, success criteria and roadmaps.
• Build POCs, prototypes, AI agents, Power BI dashboards, automation workflows and MVPs.
• Design data models and dashboards, and plan and manage pilot delivery including timelines, risks and testing.
• Collaborate with IT, Data, Digital, Cybersecurity, Procurement and business teams.
• Prepare presentations, dashboards and recommendations, and support adoption with training and handover documentation.

Required profile

• Bachelor's degree in Computer Science, IT, Engineering, Data Analytics, Business Information Systems, Digital Transformation or a related field.
• Minimum 4 years of experience in digital transformation, business analysis, AI adoption, automation or product development.
• Hands-on experience building prototypes, POCs, MVPs, AI agents, dashboards or automation workflows.
• Experience managing projects or pilots and communicating with stakeholders.
• Preferred: certifications in AI, Power BI, automation, project or product management; a master's degree.

Required skills

• Process mapping, requirements gathering, use-case and business-case development.
• AI solutions, data analytics, Power BI, automation and low-code/no-code platforms.
• Cloud platforms, integration concepts, cybersecurity and enterprise architecture.