Business Support Manager - Dnata Travel

About the role

Dnata Travel is looking for a Business Support Manager in Dubai to act as a senior commercial lead for Peninsula Hotels across dnata Travel business units and the GCC travel trade. The role defines commercial priorities, influences partners and leads the execution of initiatives that drive revenue growth, profit targets and market share. It is a highly visible, commercially focused position.

Key responsibilities

• Lead and optimise sales performance across dnata business units, regions and the GCC travel trade, using performance insights to identify opportunities and address underperformance.
• Own the annual sales planning for key accounts, setting ambitious but commercially sound targets and driving performance against them.
• Provide leadership and direction to the sales team, setting clear commercial priorities and ensuring high-quality support across business units, key accounts and trade partners.
• Shape the sales activation approach for Peninsula Hotels, giving frontline teams and travel partners the knowledge, campaigns and booking tools they need.
• Use sales and market insight to inform commercial decisions and develop targeted sales and marketing programmes.
• Oversee operational and reservation escalations and champion improvements to the end-to-end booking experience.
• Represent the business in the market, leading strategic sales calls, international sales trips, roadshows, exhibitions and FAM trips.

Required profile

• Bachelor's degree and 5+ years' experience in the travel industry, with significant commercial, sales or business development experience in a complex travel environment.
• Proven success building, influencing and sustaining senior relationships across the travel trade.
• Strong geographical and tourism industry knowledge, and excellent English communication skills.
• An edge: deep knowledge of the Middle East travel market, ideally from the hotel, airline or wider travel sector; experience across multiple markets or international sales channels; a track record of using sales data and market intelligence to drive growth.

What we offer

• An attractive tax-free salary.
• Travel privileges with discounts on flights and hotel stays worldwide.