Business Support Officer

About the role

The Business Support Officer is responsible for the risk and control environment of the Community Banking unit, ensuring risks linked to business conduct are mitigated and that business activities run smoothly and effectively. The role supports the coverage and service teams in complying with ADIB internal procedures and policies, and covers MIS, SOP reviews, BCP/BIA, user access review, compliance FCRA, consumer protection and ad-hoc tasks.

Key responsibilities

• Act as the main contact between Community Banking and RBCU, ORM and Compliance, and implement Group ORM policies and procedures.
• Support coverage and service teams in controlling client transactions, including control testing, RCSA assessment cycles and KRI scoring on the ORM system (GRC).
• Handle complaints and ensure resolution within agreed timelines; analyse irregular cases to spot potential fraud and raise Suspicious Transaction Reports (STR) to Compliance.
• Oversee client fund inflow/outflow reporting and guide the team on irregularities; review user access with ICD and report discrepancies.
• Assist with ODD MIS and other department MIS (revenue, liability, RM performance, call reporting).
• Represent the department in audits (CMAT, internal, external, Sharia) and assist in SOP reviews and updates.
• Oversee business continuity planning, testing and call trees, and handle the annual Financial Crime Risk Assessment (FCRA), IRQ and GCQ tasks.
• Adhere to consumer protection regulations and complete ad-hoc tasks on time.

Required profile

• Bachelor's degree.
• 4-6 years of experience in a governance, quality and operational risk control environment.
• UAE-based experience is a must.
• Strong understanding of corporate business needs and risk and control thinking.
• Strong writing skills, able to draft SOPs and business documents.
• Ability to work independently, with initiative, integrity and customer-centred, results-oriented approach.

Required skills

• Good communication, teamwork, adaptability, problem solving and decision making.
• Adequate knowledge of financial terms and qualitative and quantitative performance tools.
• Strong Microsoft Office skills.