Business Transformation Manager

About the role

The Business Transformation Manager reports to the Senior Manager, TMO Lead, within the Business Excellence and Transformation department. The role provides governance, delivery oversight and structure across business and technology-enabled initiatives, ensuring programmes are delivered with discipline, transparency and alignment to the transformation roadmap. It involves planning, reporting, risk and dependency management, and close partnership with cross-functional teams, technology squads and business owners.

Key responsibilities

• Maintain the integrated transformation roadmap, milestones, interdependencies and critical path across technology and business workstreams.
• Coordinate end-to-end programme reporting, including status updates, RAID logs, KPIs, dashboards, financial tracking and executive briefings.
• Embed delivery methodologies (waterfall, agile/hybrid) aligned to TMO standards across project teams.
• Support annual portfolio planning, quarterly prioritisation, capacity assessments and benefits tracking.
• Drive risk and issue management, with timely escalation, mitigation plans and impact assessments.
• Support governance forums such as Steering Committees, Working Groups and the Design Authority, including agendas, packs, minutes and action follow-through.
• Keep documentation complete, current and compliant with TMO processes.
• Enable collaboration between business units, IT teams, vendors and external consultants, and support change management and readiness assessments for major releases.
• Provide analytical support, scenario modelling and insights to leadership, and track programme budgets, burn rate and variances.

Required profile

• Bachelor's degree in Business, Information Technology, Engineering or a related field.
• 7-10 years of experience in PMO, programme management or technology transformation roles.
• Proven experience supporting large-scale transformation or digital programmes.
• Strong analytical, organisational and structured documentation skills.
• Desirable: Master's degree or professional certifications (PMP, PRINCE2, Agile, PgMP); real estate, asset management or similar industry experience; exposure to ERP, CRM and digital platforms.

Required skills

• PMO governance, programme and portfolio management, and project controls
• Risk and dependency management
• Stakeholder management and change readiness planning
• MS Project, Excel, PowerPoint, JIRA and PMO collaboration tools