Call Center Agent

About the role

We are seeking a motivated Call Center Agent to join our automotive division. The role focuses on outbound calling to generate leads, promote vehicle services, and schedule appointments. Ideal candidates thrive in a fast‑paced environment, enjoy persuasive communication, and are driven by targets.

Key responsibilities

• Make outbound calls to potential customers using internal lead databases.
• Present automotive services, offers, and vehicle options in a professional manner.
• Identify client needs and propose relevant vehicle or service solutions.
• Book test drives, service appointments, or showroom visits.
• Log all interactions, outcomes, and preferences accurately in the CRM system.
• Meet daily and monthly KPIs for calls, conversions, and bookings.
• Collaborate with sales and service teams to ensure quality lead handling.
• Participate in regular product and sales training sessions.

Required profile

• Experience in outbound calling, telesales, or similar roles (automotive experience preferred).
• Strong verbal communication and objection‑handling abilities.
• Target‑driven mindset with a focus on achieving KPIs.

Required skills