Call Centre Agent (6-Month Contract)

About the role

A short-term, 6-month contract has been opened for temporary customer care agents in the Dubai team. You will handle inbound customer inquiries by phone and email, give accurate information, troubleshoot issues and help keep customer satisfaction high in a busy contact centre.

Key responsibilities

• Answer inbound customer calls and emails professionally
• Give clear, accurate information and assistance
• Troubleshoot and resolve basic technical and non-technical issues
• Escalate complex or unresolved cases to the right teams
• Document every interaction and keep accurate records
• Meet individual performance and quality metrics
• Share knowledge with colleagues and follow company policies and service standards

Required profile

• 1-3 years of experience in a contact centre or call centre
• Strong verbal and written communication, problem-solving and decision-making
• Ability to multitask and manage time in a fast pace
• Customer-focused, with attention to detail
• Preferred: previous temporary or contract customer service experience, and customer service certification (e.g. CCAT, HDI)

Required skills

• Proficiency with call centre technologies and phone systems
• Basic computer literacy and familiarity with MS Office
• Preferred: CRM platforms such as Salesforce or Zendesk, and fluency in Arabic or another language