Customer Care Executive
Al Masaood · Abu Dhabi
Job description
About the role
The Customer Care Executive handles customer inquiries, resolves complaints and provides accurate information on products and services. The role delivers a positive customer experience through professional, timely and effective phone support.
Key responsibilities
- Handle inbound and outbound customer calls professionally and efficiently
- Respond to customer inquiries and give accurate product and service information
- Resolve customer complaints and escalate complex issues when necessary
- Verify customer information and keep accurate records
- Complete call logs and reports on time
- Identify customer concerns and share trends with management
- Follow quality standards and customer service guidelines
Required profile
- 1-2 years of experience in customer service, call center or a related role
- Diploma or equivalent qualification
- Strong communication and interpersonal skills
- Good problem-solving and critical thinking
- Customer-focused, able to work independently and collaboratively in a fast-paced environment
Required skills
- Proficiency in MS Office applications
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Published 4 hours ago
Expires 1 month from now
12 views · 0 interested
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Al Masaood
Abu Dhabi