Cluster Groups & Events Sales Executive

About the role

The Cluster Groups and Events Sales Executive will drive revenue for Four Points by Sheraton on Sheikh Zayed Road by managing group and event sales. This role focuses on maximizing guest loyalty, upselling, and delivering exceptional service throughout the sales process.

Key responsibilities

• Contact guests, departments or individuals to resolve calls, requests or problems, using sales techniques that maximize revenue while maintaining loyalty.
• Process reservation requests, changes and cancellations received by phone, fax or mail, and enter Marriott Rewards information into the appropriate system.
• Promote brand awareness internally and externally, and manage complimentary gifts such as reward points, show tickets or gift certificates.
• Perform general office duties to support Sales & Marketing, including filing, emailing, typing and faxing.
• Assist management in training and motivating employees, and monitor performance to ensure quality standards.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience in sales or hospitality.
• No supervisory experience required.