Colleagues Services Supervisor (Housing)

About the role

Mandarin Oriental Jumeira, Dubai, is looking for a Colleagues Services Supervisor to join its People and Culture team. The role covers accommodation management, documentation of colleague housing requests and complaints, and supporting the Colleague Services Manager with administrative and back-of-house coordination.

Key responsibilities

• Manage the Accommodation tracker and daily updates (incoming colleagues, leavers, transfers, title changes, live-ins and live-outs).
• Coordinate weekly with the service supplier so that accommodation trackers are accurate for invoicing.
• Review monthly man-days with the Colleague Services Manager and process accommodation statement forms and service request forms, tracking their completion.
• Prepare rooms according to arrival schedules, conduct room checks on departures and document all completed tasks.
• Coordinate with Engineering on operational accommodation issues and file personnel files for colleagues living in hotel accommodation.
• Handle incoming calls and correspondence, draft letters, emails, reports and presentations, and assist with meetings, briefings and events.
• Support the Colleague Services Manager with policies, SOPs, forms and processes, and with back-of-house areas such as the cafeteria, accommodation and locker room.
• Report health and safety hazards, keep notice boards updated, run accommodation inductions and help with People & Culture engagement activities.

Required profile

• At least one year of supervisory experience in a colleague services (accommodation) role.
• Previous experience in the engineering field.
• High school diploma in Engineering or equivalent.
• Good health, as manual lifting may be required occasionally.

Required skills

• Good command of English, spoken and written.
• Proficiency in MS Word, Excel and PowerPoint.
• Strong administration and organisation skills.

What we offer

• A competitive salary and benefits package.
• Learning and development programmes.
• Health benefits and wellness programmes.
• The MOstay programme, offering complimentary nights and discounted rates for colleagues and their families.