Contract General Manager (Bilingual) - Estates & Facilities

About the role

The Contract General Manager is accountable for the overall leadership, performance and integrated delivery of an assigned contract or portfolio covering estates and property management, hard and soft facilities management, maintenance, asset and lifecycle management, general services, security services and associated support services. The role plans, coordinates and controls operational, technical, commercial and people strategies to deliver safe, compliant, efficient and high-quality service in line with contractual SLAs, KPIs, regulatory requirements and company standards. It is also accountable for client relationships, profit and loss, budgets, people strategy, subcontractor performance, business continuity, risk, quality and continuous improvement.

Key responsibilities

• Lead estates, property and asset management, hard services, engineering and maintenance, and soft services and general services
• Manage security, emergency preparedness and business continuity
• Handle commercial, financial and procurement matters, including P&L, budgeting and forecasting
• Ensure QHSE, compliance, risk and information security standards are met
• Use facilities-management systems and reporting tools to drive continuous improvement

Required profile

• Bachelor's degree in Facilities Management, Engineering, Business Administration or a related discipline
• Professional facilities management or relevant technical certification preferred
• Minimum 10 years in facilities management or a related integrated services environment with substantial management responsibility
• Minimum 5 years managing multi-disciplinary managers and teams, including operational and support functions

Required skills

• In-depth knowledge of integrated facilities management, estates/property operations, asset management, hard and soft services and security-service interfaces
• Strong knowledge of international best practice and UAE statutory and regulatory requirements for large properties
• Advanced understanding of SLA/KPI management, maintenance procedures, risk management, emergency preparedness, fire and life safety, compliance and quality management
• Strong commercial and financial management capability (P&L, budgeting, cost control)
• Proficiency in facilities-management systems and standard Microsoft applications