Credit & Collection Analyst – VVIP & Preferred Business Accounts

About the role

The Credit & Collection Analyst will focus on VVIP and Preferred Business Accounts, ensuring timely debt recovery and maintaining strong client relationships. This role is based in Abu Dhabi and supports the Credit & Collection‑Business department.

Key responsibilities

• Monitor accounts to identify outstanding debts and investigate historical data for each debt.
• Contact clients regarding overdue payments and take actions to encourage timely settlement.
• Process payments, refunds, and resolve billing or credit issues.
• Update account status records and collection efforts, and report on collection activity and accounts receivable status.

Required profile

• 4+ years of experience in credit control, collections, or accounts receivable.
• Bachelor's degree in Finance, Accounting, or Business Administration.
• Proven experience using Excel and BI tools (e.g., Power BI) for data analysis and reporting.
• Ability to analyse ageing reports, perform segmentation and root‑cause analysis of receivables.
• Strong negotiation, communication and problem‑solving skills; telecom experience preferred.

Required skills

• Excel
• Power BI