Credit Control Officer

About the role

Base Exchange is seeking an experienced Credit Control Officer to manage customer credit accounts, monitor outstanding receivables and drive collection activities. The role combines strong financial discipline with professional customer communication to ensure timely invoice payment and maintain healthy cash flow.

Key responsibilities

• Monitor and manage assigned customer accounts, reviewing balances, payment histories and aging profiles.
• Contact customers via email or phone, issue payment reminders and collection notices, and follow up on overdue invoices.
• Reconcile accounts, investigate discrepancies, and coordinate with Accounts Receivable to allocate payments accurately.
• Track and resolve invoice disputes, escalating when necessary and maintaining detailed documentation.
• Monitor credit limits, flag high‑risk exposures and support credit‑review processes.
• Prepare aged‑debt and collection‑status reports, analyse trends and support bad‑debt provisions.

Required skills

• Legal collections
• Collection automation
• Credit Management
• Expected‑credit‑loss assessments
• Account reconciliations
• CRM Systems
• External recovery agencies
• Financial Controls
• Credit‑control reporting
• Finance Operations
• Accounts receivable
• Collections