Critical Environment Program Manager

About the role

Microsoft's Cloud Operations & Innovation (CO+I) is looking for a Critical Environment Program Manager in Abu Dhabi. The role delivers the core infrastructure and foundational technologies for Microsoft's online services such as Bing, Office 365, Xbox, OneDrive and the Azure platform. It covers the day-to-day operations and maintenance of mechanical and electrical equipment in leased datacenters, with a focus on availability, safety, security and cost/energy efficiency.

Key responsibilities

• Ensure compliance with data center business unit and service-level policies, and manage programs within the area of responsibility while adhering to budget and safety and security policies.
• Maximize Critical Environment availability with landlord partners and oversee daily operations and maintenance of mechanical and electrical equipment (MOP/SOP/EOP reviews, RCAs, FMEAs, change governance, risk mitigation).
• Reduce high-impact and human-error incidents year over year and deliver on cost and energy efficiency initiatives.
• Support emergency preparedness and response plans and act as escalation point for facilities issues in leased datacenters.
• Coordinate, plan, schedule and supervise CE audits and compliance verification, and report on power, temperature, relative humidity and SLA monitoring.
• Build working relationships with Engineering Groups and landlord partners, share best practices with regional and global peers, and mentor colleagues.
• Hold yourself accountable for end-to-end service quality, completeness and customer experience, and escalate issues to the right owner.

Required profile

• High school diploma or equivalent and 2+ years of industry experience in a datacenter or other critical environment facility, or 3+ years of experience with college coursework.
• Ability to work shifts, including evenings, nights, weekends and holidays.
• Background check: Microsoft Cloud background check required on hire and every two years thereafter.
• Preferred: 3+ years in Critical Environment infrastructure (UPS, generator, AHU), a bachelor's degree or technical college certification in mechanical or electrical engineering, experience on large-scale CE projects, and experience operating IT infrastructure (servers, SANs, networking).