CRM & Customer Service Executive (Arabic/English)

About the role

We are seeking a proactive CRM, Customer Service & Ecommerce Operations Executive to ensure a seamless experience for our customers across the UAE and GCC. The role combines daily customer communication, order coordination, and retention activities to support our fast‑growing feminine care ecommerce brand.

Key responsibilities

• Reply to customer inquiries via WhatsApp and email.
• Coordinate with 3PL partners on delivery issues and order follow‑ups.
• Handle address corrections, delayed orders, and customer complaints.
• Support customer retention through WhatsApp and email campaigns.
• Assist in setting up and managing CRM flows and automations.
• Track customer feedback, reviews, and satisfaction.
• Support subscription follow‑ups and reorder reminders.
• Coordinate marketplace and inventory restocking when needed.
• Maintain organized customer and operational reports.

Required profile

• Experience in ecommerce customer service or CRM operations.
• Strong communication and problem‑solving abilities.
• Organized and detail‑oriented personality.
• Familiarity with Shopify, CRM tools, or other ecommerce systems (a plus).
• Ability to multitask in a fast‑paced environment.
• Arabic and English communication skills preferred.
• Positive attitude with a customer‑first mindset.

Required skills

• Shopify
• CRM tools