Customer Care Advisor
Emirates NBD · Doubaï
Job description
About the role
As a Customer Care Advisor at Emirates NBD, you will deliver exceptional service to banking customers, handling inquiries, promoting products, and ensuring satisfaction while complying with regulations.
Key responsibilities
- Assist customers with inquiries, transactions, and problem resolution.
- Educate customers about banking products and services.
- Identify sales opportunities and cross‑sell loans, credit cards, and investment accounts.
- Resolve complaints promptly and professionally.
- Adhere to banking regulations and procedures.
- Maintain a clean, organized work environment.
- Collaborate with team members to achieve branch goals.
- Participate in training and development programs.
- Uphold professionalism and integrity in all interactions.
Required profile
- Bachelor's degree or equivalent in any specialization.
- General awareness of the banking sector.
- Excellent interpersonal skills.
- Attention to detail.
- Problem‑solving abilities.
- 2 to 5 years of relevant experience.
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Published 8 hours ago
Expires 1 month from now
14 views · 0 interested
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Emirates NBD
Doubaï
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