Customer Care Representative

About the role

Boston Scientific is seeking a Customer Care Representative to join its fast‑growing international team. You will support global distributors by managing order‑to‑cash processes, coordinating shipments, and ensuring a high‑quality customer experience.

Key responsibilities

• Process orders and organise shipments for assigned global distributors, including export documentation.
• Ensure shipments meet customer requirements for documentation, packaging and transport while respecting forwarder cut‑off times.
• Build and maintain strong relationships with customers and internal partners such as commercial, operations, planning and finance teams.
• Act as a liaison across departments worldwide to secure smooth order processing and resolve customer enquiries.
• Maintain accurate administration and support department objectives.
• Handle product complaints, service incidents and ensure compliance with procedures, local legislation and OFAC/BIS licences.

Required profile

• Bachelor’s degree (MBO+/HBO) or equivalent.
• Customer‑centric mindset with strong interpersonal and communication skills.
• Multiyear experience in customer service and order‑to‑cash processes.
• Fluent in French and Arabic, both spoken and written.

Required skills

• Proficiency with SAP.
• Advanced Excel skills.
• Experience with Salesforce.com/Service Cloud.