Customer Journey Specialist
Black Pearl Consult · Ajman
Job description
About the role
Black Pearl Consult is looking for a Customer Journey Specialist in Ajman to map, design and improve customer journeys across all channels. You will work with cross-functional teams to identify pain points and design smoother, more seamless experiences.
Key responsibilities
- Create and update customer journey maps, service blueprints and future-state designs.
- Lead workshops to identify customer needs and co-design solutions.
- Develop service and process design specifications for new experiences.
- Work with digital teams to support UI/UX design and ensure feasibility.
- Use insights from research and VoC data to guide journey improvements.
Required profile
- Bachelor's degree in Service Design, UX/UI, HCI, Business or a related field.
- Experience in service design, journey mapping or UX roles.
- 2-7 years of experience depending on educational attainment.
- Knowledge of CX standards (ICXS, IDCXS) is preferred; Arabic is preferred but not required.
Required skills
- Strong skills in design tools such as Figma, Sketch or Adobe XD.
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Published 5 hours ago
Expires 1 month from now
9 views · 0 interested
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Black Pearl Consult
Ajman