Customer Relations Officer
National Bank of Fujairah (NBF) · Doubaï
Job description
About the role
The Customer Relations Officer will deliver high‑quality financial services to NBF customers, ensuring their expectations are exceeded through unbiased, competent, and timely support. You will work within a branch team to improve service levels, resolve complaints, and contribute to both financial and non‑financial targets.
Key responsibilities
- Provide exceptional service to all NBF customers while meeting branch sales and service targets.
- Take full ownership of customer complaints and see them through to final resolution.
- Collaborate with branch colleagues to achieve collective goals and improve overall performance.
- Coach and support new staff members to accelerate their integration into the NBF family.
- Offer constructive feedback on products, services, and processes to reduce cycle time, lower costs, and boost customer satisfaction.
Required profile
- Diploma or Bachelor’s degree, preferably in Commerce.
- 2–3 years of experience in banking or another service‑oriented industry.
Required skills
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National Bank of Fujairah (NBF)
Doubaï