Customer Service Advisor – Arabic & English Speaker

About the role

Join Concentrix in Dubai as a Customer Service Advisor, providing bilingual support in Arabic and English to customers of leading brands across retail, finance, real estate, fashion, healthcare and more. You will be part of a globally recognized, award‑winning team that values personal growth and a collaborative culture.

Key responsibilities

• Handle inbound and outbound customer interactions via phone, email, chat or social media.
• Assess customer requests, provide accurate information and resolve routine issues.
• Maintain high service standards and represent the client’s brand positively.
• Utilize provided software tools to log interactions and track resolutions.
• Continuously develop product knowledge and technical skills through training.

Required profile

• Bachelor's degree or diploma in any related field.
• Fluent in both Arabic and English (bilingual).
• Proactive, self‑motivated and solution‑oriented.
• Willingness to work rotating and weekend shifts.

Required skills

What we offer

• Comprehensive training and access to cutting‑edge technologies.
• Opportunities for internal promotion and career advancement.
• Free learning and leadership development programs.
• Supportive, inclusive workplace culture.