Customer Service Agent – French Speakers

About the role

Wheely is seeking a bilingual Customer Service Agent to join its Dubai Internet City office. You will handle calls, live‑chat and email inquiries from passengers and chauffeurs, ensuring a seamless premium‑transport experience for our high‑end clientele.

Key responsibilities

• Deliver top‑tier customer service across phone, live chat and email channels.
• Adhere to operational SLAs to protect customers' time.
• Maintain luxury communication standards and meet satisfaction targets.
• Investigate, resolve and follow up on passenger and chauffeur issues promptly.
• Prioritise, document and escalate customer feedback to senior management and relevant teams.
• Contribute to continuous improvement of the customer experience.

Required profile

• Passion for exceptional customer service.
• Experience in a customer‑facing role within the luxury service industry.
• Excellent interpersonal and communication skills.
• Ability to thrive in a fast‑paced, high‑volume contact centre.
• Fluency in spoken and written English and French.
• Flexibility to work shifts, including nights and weekends, in an office setting.
• Technical proficiency with standard office and communication tools.

Required skills

What we offer

• Office‑based role in Dubai Internet City with 24/7 shift coverage.
• Competitive salary of AED 9,000 per month plus quarterly KPI‑based bonus.
• Private medical insurance.
• Best‑in‑class equipment and monthly credit towards Wheely journeys.
• Professional development stipend.