Customer Service Agent (French Speakers)

About the role

Wheely is a premium transportation company offering chauffeured rides across Europe, the US and the Middle East, with offices in New York City and Dubai. Its Customer Service team ensures every passenger and chauffeur has a smooth journey, acting as the voice of the brand through calls and chats. The position is based in the office in Dubai Internet City within a 24/7 contact centre.

Key responsibilities

• Deliver high-quality customer service across calls, live chat and email
• Meet operational SLAs and adhere to luxury communication standards
• Maintain customer satisfaction targets
• Resolve customer and chauffeur issues quickly and efficiently
• Escalate customer feedback to senior management and relevant teams

Required profile

• Passion for exceptional customer service and experience in a customer-facing role in the luxury service industry
• Fluency in spoken and written English and French
• Ability to thrive in a fast-paced, high-volume contact centre
• Flexibility to work night and weekend shifts in the office
• Nice to have: call centre experience and additional languages such as Arabic

What we offer

• Salary of AED 9,000 per month plus a quarterly KPI-based bonus
• Private medical insurance
• Best-in-class equipment and monthly credit towards Wheely journeys
• Professional development stipend