Customer Service Coordinator – Business Excellence (UAE)

About the role

We are seeking a motivated and detail‑oriented Customer Service Coordinator to join our Automotive Aftersales team in the United Arab Emirates. The role supports initiatives that boost customer satisfaction, improve service quality, and drive operational excellence across aftersales functions.

Key responsibilities

• Monitor and analyse customer service performance and satisfaction metrics.
• Support customer experience (CX) improvement initiatives and business excellence programmes.
• Prepare reports, dashboards and performance analyses for management.
• Coordinate with service centres and internal stakeholders to ensure compliance with customer service standards.
• Identify process‑improvement opportunities and assist in implementing best practices.
• Manage customer feedback, complaints and service‑recovery activities.
• Contribute to quality audits, customer journey mapping and continuous‑improvement projects.

Required profile

• UAE national (Family Book required).
• Strong analytical, communication and problem‑solving abilities.
• Interest in customer experience, business excellence and the automotive industry.
• Fresh graduates and candidates with relevant experience are welcome.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft PowerPoint.