Customer Service Executive – Supply Chain & CMO Operations

About the role

We are seeking a Customer Service Executive to join a leading multinational pharmaceutical company in the United Arab Emirates. The role focuses on managing contract manufacturing operations, supply chain logistics, and finance functions such as budgeting and P&L tracking.

Key responsibilities

• Oversee external manufacturing (CMO) activities and ensure compliance with contractual terms.
• Coordinate cross‑border shipments, trade routes, freight forwarding and third‑party logistics (3PL) providers.
• Manage vendor payments, purchase orders, cost control, and budgeting processes.
• Collaborate closely with supply planning and finance teams to track P&L and support demand planning.

Required profile

• 5‑7 years of supply chain or logistics experience in pharmaceutical, FMCG or other regulated industries.
• Hands‑on experience managing CMO or external manufacturing operations.
• Proven ability to handle cross‑border logistics, trade routes, freight forwarding and 3PL management.
• Strong background in budgeting, P&L tracking, cost control, vendor payments and purchase orders.
• Fluent in English and Arabic.

Required skills

• Vendor Payments
• Supply Chain Logistics
• Purchase Orders
• Cost Control
• Finance Management
• Cross‑border shipments
• Budgeting
• Freight Forwarding
• Trade routes
• 3PL management