Customer Service & Sales Representative

About the role

The Customer Service & Sales Representative will manage front desk operations at Ahdaaf Sport Club, ensuring smooth customer interactions and efficient booking processes.

Key responsibilities

• Welcome customers, handle check‑ins, bookings, rescheduling, cancellations and general enquiries.
• Respond to calls and WhatsApp messages with accurate information on rates, packages, memberships and events.
• Process POS transactions, racket rentals, and product sales while maintaining accurate records.
• Use Microsoft Excel for data entry, tracking, reporting and administrative record‑keeping.
• Monitor court schedules, coordinate with coaches, cleaning, security, café staff and event organizers.
• Support social activities, tournaments, community and corporate events.
• Complete end‑of‑day closing procedures, payment verification and report preparation.

Required profile

• Minimum 2 years of relevant experience in UAE within reception, customer service, hospitality, sports clubs or similar.
• Excellent spoken and written English communication skills.
• Friendly, confident, approachable and professional demeanor.
• Highly organized, detail‑oriented and able to prioritize in a fast‑paced environment.
• Reliable, punctual and comfortable working independently, especially during evenings.

Required skills

• Microsoft Excel (data entry, formulas, sorting, filtering, reporting)
• POS systems
• Booking platforms
• WhatsApp
• Microsoft Office suite

What we offer

• Visa sponsorship