Customer Service Specialist

About the role

The Customer Service Specialist supports the sales process by handling logistics, administration and financial tasks related to sales orders. Based in Dubai, the role involves regular communication with new and existing customers to drive sales, meet revenue targets and ensure high customer satisfaction.

Key responsibilities

• Provide telephone‑based customer service and conduct sales with new and existing customers.
• Assist dealers with technical queries and negotiate price and delivery terms.
• Prepare and send quotations and agreements in line with company pricing policies, ensuring proper follow‑up.
• Enter and manage sales orders in the ERP system, guaranteeing accurate administrative processing.
• Supply necessary order information for invoicing and monitor delivery schedules, informing customers of any changes.
• Maintain ongoing contact with clients, delivering product and price information.
• Handle complaints, coordinate with After‑Sales, and follow up on resolutions.
• Execute commercial activities to attract new customers and analyse market competition.
• Collaborate with the Finance department on late payments and delivery stoppages.

Required profile

• Excellent spoken and written English.
• Strong verbal and written communication skills with a consultative sales approach.
• Basic understanding of technology or a strong willingness to learn.
• A BA degree in a business‑related field is an asset.

Required skills