Customer Support Specialist (Arabic) – Remote

About the role

We are looking for an Arabic‑speaking Customer Support Specialist to join our fully remote team. In this role you will be the primary point of contact for Arabic‑speaking customers, providing clear, empathetic assistance across email, chat, and phone channels.

Key responsibilities

• Respond to customer inquiries in Arabic (and English when needed) via email, chat, or phone.
• Provide accurate information about products, services, and processes.
• Troubleshoot common issues, identify root causes, and guide customers to solutions.
• Escalate complex or sensitive cases to the appropriate internal teams.
• Document all interactions in the CRM system and maintain up‑to‑date case records.
• Monitor case progress to ensure timely resolution and follow‑up.
• Maintain quality standards in all communications and handle complaints with professionalism.
• Collaborate with product, technical, and operations teams to resolve customer concerns.

Required profile

• Fluent written and spoken Arabic with good English proficiency.
• Strong communication, empathy, and customer‑first mindset.
• Ability to manage multiple tasks in a fast‑paced environment.
• Self‑motivated and capable of working independently from a home office.

Required skills

• Basic computer literacy and familiarity with digital communication tools.
• Experience with email, chat platforms, and CRM systems (preferred).

What we offer

• Competitive compensation and performance‑based incentives.
• Flexible remote working schedule.
• Comprehensive training and onboarding support.
• Opportunities for career growth within the customer support function.
• A supportive, collaborative remote team environment.