Data & Technical Support Officer – Document Management

About the role

The Data & Technical Support Officer ensures effective operation, quality and governance of GPPD document management and retention systems, focusing on iServer and Munazzam. The role acts as a key liaison between GPPD, IT teams and business users.

Key responsibilities

• Act as the primary single point of contact for iServer, Munazzam and document retention platforms, coordinating with IT teams on incidents, enhancements, user access and workflow configuration.
• Conduct quality checks of published policies and procedures, ensuring accurate content, metadata, versioning and compliance with GPPD standards.
• Provide timely MIS reports to GPPD management and support ad‑hoc document retrieval, audits and remediation requests.
• Support UAT, deployment of system enhancements and ensure smooth day‑to‑day system operations.

Required profile

• Bachelor’s degree with at least 5 years of relevant experience, preferably in a banking or financial institution.
• Strong technical and functional expertise in document management systems and governance workflows.
• Excellent attention to detail and ability to work under tight deadlines.

Required skills

• iServer
• Munazzam
• Document management systems
• Microsoft Office and document formatting tools