Digital Transformation Assistant Manager (Retail Banking Group)

About the role

The Digital Transformation Assistant Manager (Grade J) supports the Digital Transformation team in coordinating, tracking, reporting and administering key activities across Digital. The role helps ensure operational and governance activities are completed accurately and on time, assisting with headcount tracking, vendor coordination, financial reporting, employee engagement and internal communications.

Key responsibilities

• Headcount administration and reporting: maintain headcount trackers, support reporting on resource movements, vacancies, onboarding and offboarding, and follow up on required information and approvals.
• Vendor coordination: work with vendors and internal teams on onboarding, offboarding, renewals and documentation, maintain records and trackers, and escalate delays or exceptions to the supervisor.
• Financial tracking support: help update budget, invoice and expense trackers, gather stakeholder inputs, and support periodic financial reports and presentations.
• Employee engagement: coordinate town halls, monthly digital stand-ups, workshops, recognition activities and team events, including logistics, participation tracking and feedback collection.
• Communication and documentation: prepare and coordinate internal communications (newsletters, videos, bulletins, awareness campaigns) and external materials such as award submissions; maintain RSCA records, presentations, action trackers and governance documentation.

Required profile

• Bachelor's degree in Business Administration, Finance, Information Systems or a related discipline.
• 4-6 years of experience in project coordination, PMO support, business operations, administration or a similar role.
• Ability to work with multiple stakeholders and manage competing priorities.

Required skills

• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Basic knowledge of digital productivity and automation tools such as Power Apps, Power Automate, SharePoint, Power BI and Copilot is an advantage.
• Knowledge of Agile ways of working is an advantage.