Director of Rooms

About the role

We are looking for an experienced and visionary Director of Rooms to lead the Rooms division at our luxury hospitality property in Ras Al‑Khaimah, United Arab Emirates. The role oversees the complete guest journey from arrival to departure, ensuring elegance, personalized service and operational excellence across all room‑related functions.

Key responsibilities

• Design and deliver an emotionally resonant guest experience that turns stays into lasting memories.
• Lead the pre‑opening of the Rooms division, establishing systems, spaces, teams and procedures for a seamless opening.
• Develop and maintain comprehensive SOPs, service sequences and quality standards aligned with ultra‑luxury positioning.
• Recruit, inspire, develop and mentor high‑performing Rooms leaders and team members.
• Monitor KPIs such as guest satisfaction, cleanliness, service consistency, labour productivity and operational efficiency.
• Oversee all aspects of room operations, including guestroom maintenance, residences management, public space stewardship and asset protection.
• Personally manage VIP arrivals, high‑profile guests and resident relations with discretion.
• Collaborate with Revenue Management, Sales, Spa, Food & Beverage, Engineering and IT to ensure an integrated guest experience.
• Balance service artistry with financial accountability, optimizing labour costs and managing budgets.
• Ensure compliance with UAE regulations, health and safety standards and brand requirements.

Required profile

• Proven experience in leading rooms operations within a luxury hotel environment.
• Visionary leadership with the ability to design and implement high‑impact service concepts.
• Strong track record of building and developing high‑performing teams.
• Excellent understanding of guest experience design and operational excellence.
• Ability to work collaboratively across multiple hotel departments.

Required skills