Distribution Operations Head - Points Network

About the role

A leading digital bank is looking for a Distribution Operations Head through Envision Employment Solutions. You will lead the operation behind the bank's Points network, the physical touch points that bring a digital bank to customers. Every vendor, deployment, incident and performance report runs through you, and your goal is to keep each Point operational, compliant and delivering a consistent customer experience.

Key responsibilities

• Manage the monitoring and operations of the Points network, including service levels and identifying low and high performing machines
• Own Points network performance reporting and flag issues to the Banking Operations Director
• Manage vendors and hold them accountable to contracted SLAs
• Oversee Point deployment, installation and decommissioning strategy across locations
• Manage Point-related incident escalations and ensure timely resolution
• Ensure Points comply with regulatory and internal standards
• Coordinate with Technology, Infrastructure, Compliance and Risk teams on network issues until closed
• Manage and develop the L1 Operations team

Required profile

• 12+ years in vendor management, field operations or kiosk/ATM network management
• Experience managing third-party service providers and holding vendors to SLAs
• Strong operational coordination across multiple locations or sites
• Preferred: familiarity with kiosk, ATM or self-service terminal operations, and experience in financial services or regulated environments