Doorman

About the role

Swissotel Al Murooj, a full-time doorman position in downtown Dubai, directly opposite The Dubai Mall and near the Burj Khalifa. The role covers greeting guests, handling luggage, managing vehicle parking and keeping the concierge desk area tidy and secure.

Key responsibilities

• Open the main hotel door and greet guests on arrival and departure, escorting them to the right destination
• Handle luggage promptly and safely, covering every bag with a baggage claim tag
• Park guests' and visitors' vehicles in the designated hotel parking area
• Issue guest room key cards and check the hotel situation, occupancy, groups and VIPs
• Resolve guest complaints and requests, liaising with the relevant departments
• Maintain the Concierge Desk area efficiently, cleanly, safely and hygienically
• Report unusual occurrences to the Concierge desk and report regularly to the FOM
• Be aware of fire and first aid procedures and accident prevention policies
• Keep the logbook updated, attend scheduled training and hand over shift information to the next team

Required profile

• College graduate or equivalent qualification from a recognised institution
• At least one year of professional experience as a doorman or in guest services in a hospitality setting
• Demonstrated guest relations and complaint resolution skills
• Knowledge of health, safety and security protocols
• Fluent English; additional languages are an advantage