Duty Manager – Enclave (Luxury Resort)

About the role

The Enclave Duty Manager will lead the front‑office team at Wynn Al Marjan Island’s luxury resort, ensuring seamless check‑in and check‑out experiences and delivering personalized service to high‑end guests. This role supports the overall Enclave Operations team and acts as the primary point of contact for VIP guests.

Key responsibilities

• Oversee and support the Enclave front office team during assigned shifts.
• Ensure smooth check‑in/check‑out processes and personalized guest experiences.
• Handle guest concerns and service recovery with professionalism and discretion.
• Coordinate with housekeeping, concierge, butler services, and other departments to fulfill guest requests.
• Monitor guest feedback and assist in implementing service enhancements.
• Maintain accurate records of guest preferences, incidents, and service notes.
• Assist in training and mentoring Enclave team members.
• Ensure compliance with brand standards, safety protocols, and operational procedures, including Forbes Five‑Star standards.
• Act as the point of contact for VIP guests, anticipating and meeting their needs.
• Support the Duty Manager in managing shift operations and reporting.

Required profile

• Minimum 3–4 years of experience in front office or guest services, supervisory experience preferred.
• Experience in luxury hospitality and handling VIP guests.
• Strong leadership, communication, and problem‑solving abilities.
• Fluency in English; additional languages are a plus.
• Professional appearance and guest‑centric attitude.
• Willingness to work shift‑based schedule including weekends, holidays, and evenings.
• Prior experience and training with Forbes Travel Guide standards required.

Required skills

• Property management systems
• Microsoft Office

What we offer

• Attractive salary paid in AED.
• Comprehensive leave policy.
• Healthcare package and incentive programs.
• Additional employee benefits within the Wynn Resorts portfolio.