End User Support Engineer

About the role

VaporVM is looking for an End User Support Engineer to deliver Level 1 and Level 2 technical assistance across its UAE operations. You will be the first point of contact for employees facing hardware, software, and connectivity issues, ensuring smooth daily IT operations.

Key responsibilities

• Provide Level 1 and Level 2 technical support to end users.
• Troubleshoot hardware, software, networking, and Microsoft 365 problems.
• Support Active Directory/Entra ID, VPN, Wi‑Fi connectivity, and manage user accounts.
• Manage IT support tickets and resolve requests within agreed service‑level agreements.
• Assist with employee onboarding, off‑boarding, and IT asset management.
• Escalate complex technical issues to the appropriate teams when necessary.

Required profile

• Degree or Diploma in IT, Computer Science, or equivalent experience.
• 2–5 years of experience in IT or end‑user support.

Required skills

• Windows operating systems.
• Microsoft 365.
• Active Directory / Entra ID.
• Networking fundamentals.
• VPN configuration and troubleshooting.
• Wi‑Fi support.

What we offer

• Competitive salary range of AED 5,000–10,000 per month.
• Opportunity to work in a dynamic IT environment within a growing company.