Equipment Monitoring Operator – Operations Control Center

About the role

The Equipment Monitoring Operator works within the Operations Control Center to ensure safe, efficient, and compliant bus operations across all stations. You will monitor driver behavior, station assets, and service quality while coordinating closely with supervisors and the control centre.

Key responsibilities

• Monitor bus drivers' behavior and compliance at stations and on the right‑of‑way.
• Ensure 24/7 availability across all bus stations.
• Supervise RTA assets, prevent unauthorized use, and issue fines according to regulations.
• Track investor and stakeholder tasks to confirm agreed outcomes.
• Implement management instructions, circulars, and service change orders.
• Maintain daily cleanliness of buses and station facilities per the washing program.
• Coordinate with the control centre on bus schedules, accidents, and disruptions that affect operational efficiency.
• Collect and forward driver and customer observations to the operations supervisor.
• Provide field training and support to new station staff.
• Monitor health and safety procedures and equipment at bus stations.

Required profile

• High school diploma (secondary school) or equivalent.
• 0–2 years of relevant work experience.
• Fluent in English (reading, writing, speaking); Arabic is a plus.
• Good communication and listening skills.
• Team‑player attitude with a focus on building trust with customers and colleagues.

Required skills