Executive Secretary – Support to General Manager

About the role

The Executive Secretary provides comprehensive administrative support to the General Manager, ensuring smooth operation of the executive office and handling confidential matters with discretion.

Key responsibilities

• Type, proofread, and dispatch all outgoing correspondence to the highest standard.
• Prioritise and review incoming mail, forwarding relevant items to the General Manager.
• Prepare routine responses for membership, accommodation, and brochure requests.
• Coordinate with internal departments on behalf of the General Manager to facilitate operations.
• Draft letters, maintain an organised filing system, and manage the distribution of Duty Manager reports.
• Attend meetings, record accurate minutes, distribute them and follow up on action items.
• Handle telephone calls and appointments, employing effective screening and prioritisation.
• Prepare complimentary, upgrade request forms and gift vouchers as required.
• Maintain and update a comprehensive contact database.
• Arrange travel and external business trips for the General Manager.
• Operate in line with the hotel's health, safety and environmental policies.

Required profile

• Proven experience in an executive secretarial or senior administrative role.
• Excellent written communication and attention to detail.
• Ability to handle highly confidential and sensitive information.
• Strong organisational and multitasking skills.
• Professional demeanor and ability to interact with internal and external stakeholders.

Required skills

What we offer

• Opportunity to work closely with senior leadership in a dynamic hospitality environment.
• Professional development within the hotel industry.