Front Desk Agent

About the role

We are seeking a dynamic and self‑motivated Front Desk Agent to deliver professional, customer‑focused service to our guests. You will be the first point of contact, ensuring each stay becomes a memorable experience from arrival through departure.

Key responsibilities

• Provide prompt, courteous, and efficient service to achieve high customer satisfaction.
• Greet guests by name, escort them to their rooms, and conduct hotel familiarisation.
• Assist guests with enquiries about hotel activities, local services, promotions, and attractions.
• Maintain up‑to‑date knowledge of rate levels, occupancy, and hotel policies.
• Accurately process check‑in/check‑out, incidental charges, and cashiering using the Front Office system.
• Protect guest privacy and ensure confidentiality of all personal information.

Required profile

• Degree in hospitality or related field.
• Previous Front Office experience in a hotel environment.
• Excellent written and verbal English; additional language is a plus.
• Strong interpersonal, problem‑solving, and teamwork abilities.
• Ability to work under pressure in a fast‑paced, multicultural setting.

Required skills

• Proficiency with Opera hotel management software.