Front Desk Agent
EMEA · Abu Dhabi
Job description
About the role
The Mangroves Abu Dhabi, part of LXR Hotels & Resorts, is looking for a Front Desk Agent. The role centres on welcoming guests, handling check-ins and check-outs and making their stay memorable.
Key responsibilities
- Greet guests on arrival and complete check-in, including verifying details, assigning rooms, issuing keys and giving welcome materials or bell service assistance.
- Process check-outs by verifying charges, handling payments, issuing receipts and using the point-of-sale system accurately.
- Answer guest questions with knowledge of hotel offerings, room types, rates, promotions and local area information.
- Use up-selling techniques to recommend hotel amenities and maximise room and service revenue.
- Respond to guest requests, resolve concerns promptly and manage messages and communications.
Required profile
- A passion for hospitality.
- Integrity, leadership, teamwork, ownership and accountability.
- Urgency and discipline in every moment.
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Published 4 days ago
Expires 1 month from now
15 views · 0 interested
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EMEA
Abu Dhabi