Front Desk Agent

About the role

SLS Dubai Hotel and Residences, a luxury 5-star city hotel belonging to Ennismore under the Accor group, is hiring a Front Desk Agent. The hotel has 946 units across 75 floors in Downtown Dubai and offers 254 hotel rooms, 321 hotel apartments and 371 branded residences.

Key responsibilities

• Welcome, greet and check guests in, and inform them about the hotel, its services, the city and local events.
• Handle guest requests, accidents and incidents, including thefts, within 20 minutes and record them in Nuvola or the hotel's recording process.
• Treat guests according to their type: confirmed or claimed reservations, walk-ins, VIPs and groups.
• Follow up on arrivals, modify registration cards, handle special requests, rate and room changes and account or reservation inquiries.
• Maintain the reception handover book and pass guest feedback to the manager on duty.
• Protect guest privacy and comply with confidentiality standards and hotel policies.
• Manage front-desk supplies, control par stock and order new ones.
• Comply with the hotel credit policy for cash, credit card, account, voucher, third-party and international currency payments.
• Encourage up-selling to maximise rates and keep work areas clean.

Required profile

• High school diploma or equivalent.
• One to two years in a public-facing position, preferably in an upscale or lifestyle brand hotel.
• Ability to work long hours looking at a computer screen, multitask in a fast-paced environment and pay close attention to detail.
• Friendly, gracious and fun demeanour, with strong verbal and written English communication skills.
• Able to work independently and build positive working relationships with colleagues and departments.