Front Desk Agent (Reception)

About the role

Radisson Hotel Group is hiring friendly, professional and service-oriented Front Desk Agents for its opening team at Radisson Hotel Fujairah, the newest hotel in the group in the emirate. The role welcomes guests and delivers an exceptional experience from check-in to check-out.

Key responsibilities

• Welcome guests warmly and complete check-in and check-out procedures efficiently.
• Handle guest enquiries, requests and complaints professionally.
• Process reservations, payments and billing accurately.
• Maintain guest records and ensure data accuracy.
• Promote hotel facilities and services to enhance the guest experience.
• Work closely with other departments to ensure seamless guest stays.
• Deliver service in line with Radisson standards.

Required profile

• Previous front office or guest service experience in hospitality is preferred.
• Excellent communication and interpersonal skills, and a positive attitude towards customer service.
• Ability to work flexible shifts, including weekends and holidays.
• Fluent in English; additional languages are an advantage.

Required skills

• Knowledge of hotel PMS systems is an advantage.