Front Desk Supervisor

About the role

The Front Desk Supervisor at Marriott Executive Apartments Sheikh Zayed Road handles all guest check-ins, payments and daily front office operations, while supporting the team and acting as the first point of contact for the Guarantee of Fair Treatment policy.

Key responsibilities

• Process guest check-ins: verify identity and payment method, assign rooms, activate keys and set up accurate accounts
• Enter Marriott Rewards information, check that rates match market codes and document exceptions
• Secure payment before issuing keys, verify and adjust billing, and process all payment types, vouchers, paid-outs and charges
• Balance and drop receipts, and count and secure the bank at the start and end of shift
• Obtain manual authorizations, follow accounting procedures and notify Loss Prevention/Security of theft reports
• Compile and review daily reports, logs and contingency lists, and complete cashier and closing reports
• Supply guests with directions and property information, accommodate requests and follow up until they are met
• Assist management in training, evaluating, counseling and coaching staff, and act as a role model for the Open Door Policy
• Follow company policies, report accidents and unsafe conditions, complete safety training, and protect company assets and confidential information
• Welcome guests, speak clearly and professionally, use POS systems and stand, sit or walk for long periods

Required profile

• High school diploma or G.E.D. equivalent
• At least 1 year of related work experience
• At least 1 year of supervisory experience