Front of House Receptionist – UAE Nationals

About the role

GEMS Royal Dubai School is looking for a professional, friendly, and highly organised UAE National to serve as the first point of contact for visitors, parents, staff and students. This front‑of‑house position plays a vital role in delivering excellent customer service and supporting the smooth operation of the school office.

Key responsibilities

• Greet and welcome all visitors, ensuring a professional and courteous reception experience.
• Answer telephone calls promptly, direct enquiries and provide accurate information on admissions, curriculum, events and activities.
• Maintain a clean, organised and presentable reception area at all times.
• Manage the visitor register, coordinate school tours and handle incoming/outgoing mail and courier services.
• Support communication of school events through daily bulletins and updates.
• Provide general administrative and secretarial support as required, including meeting attendance.
• Ensure compliance with GEMS policies, procedures and safeguarding standards.

Required profile

• UAE National with a family book.
• Diploma or A‑Levels.
• Excellent communication and interpersonal skills.
• Strong customer‑service mindset and professional attitude.
• Highly organised with the ability to multitask in a busy environment.
• Calm, approachable and able to handle queries efficiently.
• Previous experience in a receptionist or front‑of‑house role (school experience desirable but not essential).

Required skills

• Proficiency in basic administrative and office systems.