Front Office Agent – Multilingual (Spanish/Italian/German/French)

About the role

Join the award‑winning Mandarin Oriental Jumeira team as a Front Office Agent, providing seamless, high‑touch service to guests in a luxurious oceanfront resort. You will be the first point of contact, ensuring every arrival and departure reflects the brand’s legendary hospitality standards.

Key responsibilities

• Greet, check‑in, and escort guests to their rooms, addressing special preferences recorded in guest profiles.
• Handle cash drawer, cash float, and produce cash‑out, adjustment slips, vouchers, and bank count reports in line with MODUB policy.
• Collaborate with Concierge, Housekeeping, Reservations, PBX and Room Service to fulfil guest requests promptly.
• Prepare daily arrival buckets, welcome cards, registration documents and manage limousine arrivals.
• Process guest invoices, verify credit‑card authorisations via SMS, and manage in‑house correspondence.
• Communicate clearly with Night Duty Manager, Accounting and other departments to ensure smooth operations.
• Maintain thorough knowledge of hotel outlets, products and service standards.

Required profile

• Senior School qualification (or equivalent).
• Minimum 2 years experience in a 5‑star hotel environment.
• At least 1 year of front‑office experience, preferably in a luxury property.
• Fluency in English plus one of the following languages: Spanish, Italian, German or French.

Required skills

What we offer

• Opportunity to work in a globally recognised luxury brand.
• Dynamic, multicultural team environment.
• Career development within a strong international hospitality group.