Front Office Intern

About the role

SO/ is a luxury lifestyle hotel collection founded in 2011, known for its avant-garde design and creative approach. It is looking for a motivated, guest-focused Front Office Intern to join its team at SO/ Uptown Dubai. The internship gives hospitality students practical experience in a luxury hotel setting and helps build communication, guest relations and service skills.

Key responsibilities

• Welcome guests and help with check-in and check-out
• Handle guest inquiries, requests and concerns professionally
• Assist with room assignments, reservations and guest registration
• Answer calls and emails with accurate hotel information
• Learn and use the hotel's Property Management System (PMS)
• Coordinate with Housekeeping and other departments
• Inform guests about facilities, services and local attractions
• Support administrative tasks, guest records and shift handovers
• Maintain a professional, organized front desk environment

Required profile

• Currently pursuing a diploma or degree in Hospitality Management or a related field
• Positive attitude, eagerness to learn and passion for hospitality
• Good English communication; additional languages are an advantage
• Professional appearance and friendly, service-oriented approach
• Good organization, teamwork, attention to detail and willingness to support daily front office work

Required skills

• Basic computer skills, including Microsoft Office
• Ability to multitask

What we offer

• Hands-on experience in a luxury lifestyle hotel
• Exposure to international service standards and front office operations
• Guidance and mentorship from experienced hospitality professionals
• Development of guest relations, communication and problem-solving skills
• A strong foundation for future career growth in hospitality

Expected start date: February 2027.